Privacy Policy

One Point Diagnostic Private Limited ("we", "us") operates the website onepointdiagnostic.com and the diagnostic centre at J-143 Govindpuram, Ghaziabad. This policy explains what information we collect, why, and how we protect it.

Information we collect

• Contact details — your name and mobile number when you book a test through this website, WhatsApp, or by phone.
• Health information — test prescriptions, samples and results, collected only for providing diagnostic services you request.
• Portal account data — if you use our patient portal (lab.onepointdiagnostic.com), your login and report history are stored there under its own safeguards.

This website itself does not set tracking cookies and does not run third-party advertising or analytics scripts.

How we use your information

• To schedule bookings and home sample collection.
• To process your tests and deliver reports to you (and to your referring doctor, where applicable).
• To contact you about your booking or results.
• To meet legal and regulatory record-keeping requirements applicable to diagnostic laboratories in India.

What we never do

• We do not sell your personal or health information to anyone.
• We do not share your results with any third party without your consent, except your referring doctor or as required by law.

How bookings via WhatsApp work

When you use the "Book a Test" form on this site, your name and number are sent to our official WhatsApp business number (+91 83684 26443) through WhatsApp — WhatsApp's own privacy policy also applies to that message.

Data security & retention

Reports and records are stored on secured systems with access limited to authorised staff. We retain diagnostic records for the period required by applicable Indian law and professional guidelines, after which they are securely disposed of.

Your rights

You may request a copy of your reports, ask us to correct inaccurate personal details, or raise any privacy concern by writing to onepointdiagnostic@gmail.com or calling +91 83684 26443. We respond in line with the Digital Personal Data Protection Act, 2023 and other applicable Indian law.

Changes to this policy

We may update this policy from time to time; the latest version will always be available on this page with the date above.